Terms of Use

Raoul is accessible to professionals with a personal monthly license.

Upon registration, the User undertakes to provide accurate, up-to-date, and complete data, and to ensure its regular updating.

Otherwise, the Provider shall be entitled to suspend or terminate the User's account, or to deny them access to all or part of Raoul or its content.

The User undertakes to keep their login and password confidential and not to share them with unauthorized third parties. The User remains solely responsible for the confidentiality of their password and any use that may occur without their knowledge. In case of doubt regarding the confidentiality of the password, the User must change it immediately or notify the Provider in writing as soon as possible at the following address: frederic@legalops.be

The User's username and password are personal. It is however understood that the User may allow collaborators and employees of their firm or company to obtain access to Raoul, under their responsibility and provided that they comply with these T&C and the applicable confidentiality obligations.

Raoul can be accessed from computers on which up-to-date software is installed (browser, operating system, etc.). The Provider does not guarantee any compatibility and cannot in any way be held liable if the User is unable to access and/or use all or part of Raoul or its content, for whatever reason.

Consequently, it is the User's responsibility to equip themselves with the necessary IT resources, and possibly human resources, to ensure their connectivity with Raoul.

In connection with the User's access to Raoul or its content, the User expressly agrees to refrain, by any means whatsoever and regardless of the technical methods used, from:

• Attempting to gain access to parts of Raoul that are not publicly available online;
• Infringe upon the intellectual or industrial property rights of others;
• Download or transmit in any manner any content containing computer viruses or any other code, files, or programs designed to interrupt, destroy, hinder, disrupt, or limit the functionalities of Raoul, any software, computer, service, server, network, or telecommunications tool, without this list being exhaustive;
• Committing any action that has a disruptive effect hindering the ability of other Users to access Raoul;
• Use Raoul for illegal, fraudulent purposes or purposes contrary to these T&C;
• Use any automated system, such as, without limitation, “robots”, “spiders”, “offline readers”, etc., for the purpose of creating:
  • Denial-of-service attacks (including, but not limited to, network DoS, application DoS, network DDoS, including DrDOS, or application DDoS);
  • Messages intended to influence questions and requests, or any interaction with another User of Raoul, even when the User responds to a query made on Raoul.

The User accepts that the features offered through Raoul may evolve. Accordingly, some features may be removed and others added, without the User being entitled to consider that access to any particular feature constitutes an acquired right. Likewise, the Provider shall have sole discretion to include or remove any feature offered on Raoul.

The Provider reserves the right, at any time and for any reason whatsoever, to modify or temporarily or permanently discontinue all or part of the access to Raoul without prior notice to Users.

This will be the case, for example, during maintenance of Raoul or significant changes to the features offered.

The same shall apply where the Provider can legitimately believe that the User has violated, or acted in contradiction with, these Terms of Use or any other legal provision in force at the time of the violation.

Accessing and using Raoul, as well as downloading files of any nature and by any technical means from Raoul and its content, is always carried out under the User's sole responsibility, including with respect to third parties.

Raoul is a legal assistance tool that answers questions within the limits of those questions and the data at its disposal. It in no way exempts the User from verifying and reviewing the response obtained based on their own expertise.

The Provider shall not be held liable, directly or indirectly, for any inappropriate use of Raoul.

Before using Raoul, the User is required to review the various information regarding the operation of Raoul made available to them, to comply with the usage instructions, and to understand the limitations of this tool.

The User is fully responsible for the information, documents, and data they insert, upload, or communicate to Raoul.

Consequently, the User undertakes to verify the adequacy of, supplement, or have validated the results obtained by Raoul. Finally, the User acknowledges the existence of Raoul's limitations, particularly those related to its operation based on generative artificial intelligence.

The User is informed that Raoul constitutes a limited-risk artificial intelligence system within the meaning of Regulation (EU) 2024/1689 of the European Parliament and of the Council of 13 June 2024 laying down harmonized rules on artificial intelligence (hereinafter the "AI Act").

The User acknowledges and accepts that by using Raoul, they act in the capacity of a “deployer” of a limited-risk artificial intelligence system within the meaning of the AI Act.

In this capacity, the User is solely responsible for complying with all obligations incumbent upon deployers of artificial intelligence systems under the AI Act, regardless of the system's risk classification. The User undertakes to comply with all legal and regulatory obligations applicable to them as a result of their use of Raoul.

The Provider shall not be held liable for the User's failure to comply with their obligations as a deployer of an artificial intelligence system. The User shall indemnify and hold the Provider harmless from any claim, penalty, or consequence resulting from the User's failure to comply with their obligations under the AI Act.

A complete analysis note establishing the legal qualification of the parties and the system within the meaning of the AI Act is available upon simple request to the Provider.

The Provider shall under no circumstances be held liable for any direct or indirect damages that the User may incur from their use of Raoul and the results derived therefrom.

The Provider makes its best efforts to ensure that Raoul remains accessible at all times for a normal number of Users, but shall not be held liable for any direct or indirect damage related to a modification, suspension, or interruption of access to Raoul, for any reason whatsoever.

The Provider furthermore does not guarantee the compatibility of files that are part of or appear on Raoul with the User's equipment, nor accessibility to these elements.

The User shall also indemnify the Provider against any claim in either of the following cases:

• Loss of opportunities or revenue of any kind due to the operation or non-operation, or the use or non-use of Raoul, or the content found therein or that should be found therein;
• Introduction of a computer virus into the web server or into Raoul;
• Temporary bandwidth congestion;
• Interruption of the internet connection service for a cause beyond the Provider's control.

The User acknowledges and accepts:

• The restrictions and risks associated with the use of the internet or any other means by which Raoul is currently or will in the future be made available;
• The risks of storing and transmitting information by electronic or digital means;
• The fact that the Provider cannot be held liable for any damage caused by the use of Raoul (as well as all or part of its content) or of the internet, following the aforementioned risks;
• The fact that electronic communications exchanged and backups made by the Provider may serve as evidence.

Although the Provider makes its best efforts to keep Raoul free of bugs, viruses, trojan horses, and spyware, these cannot be excluded.

The Provider cannot in any way be held liable for any damage and/or loss resulting therefrom, in particular with regard to User data. Users are therefore strongly advised to install the necessary firewalls, antivirus software and other protective software to prevent potential damage to their computers, and to exercise caution when sharing personal data.

Furthermore, the Provider disclaims all liability for the responses generated by Raoul. The Provider does not guarantee the accuracy, completeness, or currency of the information provided by Raoul and shall not be held liable for any consequences—direct or indirect—that may result from the use of the responses provided, including in the event of decisions, actions, or inactions based thereon.

The Provider also exercises no control over the input data provided by the User and therefore cannot under any circumstances be held liable for the consequences resulting from the use of inappropriate, inaccurate, biased, or unlawful input data.

The Provider shall not be held liable for any delay or failure to perform its obligations resulting from a case of force majeure or an event beyond its reasonable control, including in particular network failures, cyberattacks, third-party provider failures or any other unforeseeable and insurmountable circumstance.

In the course of using Raoul, the User may enter, upload or communicate personal data into Raoul.

The Parties expressly acknowledge that the User acts as Data Controller within the meaning of Article 4(7) of the GDPR for all personal data that they enter, upload, or communicate themselves into Raoul. In this context, LegalOps acts as Processor within the meaning of Article 4(8) of the GDPR and processes such data exclusively on the User's instructions and solely for the purpose of providing the Raoul services.

The relationship between the User and the Provider is governed by a data processing agreement in accordance with the requirements of Article 28(3) of the GDPR.

This contract is accessible as an annex to these Terms of Service.

It is expressly specified that the relationship described in Article 6.1 above is distinct from the one governing personal data collected by LegalOps for user account management and access to Raoul.

The processing of personal data collected and processed in this context is governed by Raoul's Privacy policy.

The User is invited to consult this Privacy Policy to learn about the methods of collection, processing, retention, and protection of their personal data, as well as the exercise of their rights under the General Data Protection Regulation (GDPR).

The Provider reserves the right to exclude the User in the event of a breach, in whole or in part, of the obligations set out in these T&C. Such exclusion may be temporary or permanent, at the Provider's discretion.

The possible illegality or invalidity of an article, paragraph, or provision (or part of an article, paragraph, or provision) shall in no way affect the legality of the other articles, paragraphs, or provisions of these TOS, nor the remainder of that article, paragraph, or provision, unless there is a clearly contrary intention in the text.

If any part of these TOS is deemed completely invalid, the Provider shall replace it with a provision that most closely approximates the economic effect of the invalidated provision.

The headings used in these T&C are for reference and convenience purposes only. They do not in any way affect the meaning or scope of the provisions they designate.

These T&C are governed by Belgian law.

In the event of a dispute relating to the validity, interpretation, performance or termination of this agreement, the Parties undertake to resort to mediation prior to any other method of dispute resolution.

In the event of disagreement on the name of the mediator, who must be an accredited mediator, the Parties shall request the President of the French-speaking Enterprise Court of Brussels to appoint one.

Once the mediator has been appointed, the Parties shall define between themselves, with the assistance of the mediator, the organisational arrangements for the mediation and the duration of the process.

Either Party may terminate the mediation at any time, without prejudice, it being understood that the Parties undertake at the very least to attend one mediation meeting. Unless otherwise agreed by the Parties, mediation costs shall be shared equally between the Parties.

In the event of failure of mediation, only the courts of the judicial district of Brussels shall have jurisdiction.